EU Trader Notice

This notice gives users in the European Union information about who we are, how to reach us, and the rights you have under EU consumer law when you use our apps. It adds to our Terms of Service and Privacy Policy and does not limit any right the law gives you.

1. Trader Details

• Trader: James Nerlinger, doing business as Deep Dark Abyss Productions
• Legal status: sole proprietorship; Deep Dark Abyss Productions is a trade name registered in Ohio
• Address: PO Box 58051, Cincinnati, OH 45258, United States
• Phone: 513-373-4649
• Email: compliance@deepdarkabyss.com (legal and complaints), info@deepdarkabyss.com (support)
• Country: United States of America

2. Contacting Us

Email is the quickest way to reach us. We aim to reply to every message within 5 business days. Contacting us first is your choice; it does not limit any other remedy you have.

3. Services Provided

• Apps for iPhone, iPad and Mac, available through the Apple App Store
• Apps for Android phones and tablets, available through Google Play
• Games, some with optional online features (leaderboards, Daily Challenges and friends) through DDAP Sigil, a player identity that needs no name, email address or password
• Educational apps, productivity tools, utilities, and health and wellness apps
• Test versions of our apps for people who join our beta test

The current list of our apps, with a page for each, is on deepdarkabyss.com.

4. Your Consumer Rights

Withdrawal. When you buy digital content from a distance, such as a paid app or an in-app purchase, EU law normally gives you 14 days to withdraw from the purchase. For digital content supplied immediately, you lose that right only when every condition the law sets has been met: you expressly agreed that supply could begin before the 14 days ended, you acknowledged that you would lose the right, and you received confirmation of this. Where the right applies, refunds are processed by the store you bought from, and you can also contact us.

Conformity. If digital content you get from us does not conform to the contract (for example, if it does not match its description or does not work as it should), EU law gives you remedies: having it brought into conformity, and where that is not possible or not done, a price reduction or ending the contract with a refund. These rights, including the right to the updates the law requires, apply as the law provides, whichever store you bought from, and nothing in our Terms limits them.

Information. Each app's store listing and its page on our website describe what it does, what it costs, and what devices it runs on.

5. Prices and Payment

Prices are shown in the App Store or Google Play, in your local currency where the store offers it, and include VAT where it applies. The store processes the payment, is responsible for collecting the VAT on your purchase, and runs its refund process. Your rights in section 4 apply whichever store you buy from.

6. Your Data

How we handle personal data, the legal basis for each use, how long we keep it, your rights under the GDPR, and how data is transferred to the United States are set out in our Privacy Policy, section 14. In short: most of our apps keep your data only on your device; our games' optional online features keep limited data under your DDAP Sigil, listed app by app, and you can delete it at any time.

7. Complaints and Disputes

If you have a complaint, please contact us first at compliance@deepdarkabyss.com; we will try to resolve it with you. You may also contact the consumer protection authority in your country, or bring a claim in the courts where you live. We are not committed to resolving disputes through an alternative dispute resolution body.

8. Governing Law

Our Terms of Service are governed by Ohio law. If you are a consumer in the EU, you keep the protection of the mandatory laws of the country where you live, and nothing in our Terms limits it.

9. Language

This notice and our apps are provided in English. If you need help in another EU language, contact us and we will do our best to help.

10. Content in Our Games

In games with online features, the only thing a player writes that other players can see is their gamertag, shown with a symbol and their results. The DDAP Sigil Rules set out what gamertags may not contain and how we moderate them.

• Reporting: in any game you can report a player from a leaderboard or friends list. You can also tell us about illegal content by email to info@deepdarkabyss.com.
• What we do: a person reads every report. We may dismiss it, change the gamertag, or suspend the Sigil.
• Review: if we change your gamertag or suspend your Sigil and you think we were wrong, email info@deepdarkabyss.com; a person reviews it and replies with the decision.
• Point of contact: for users and authorities, info@deepdarkabyss.com, in English.

11. Users in the United Kingdom

If you live in the United Kingdom, UK consumer law gives you rights similar to those in section 4, including remedies if digital content does not conform, and our Terms do not limit them.

12. Updates to This Notice

When this notice changes, we post the new version here with a new effective date. Previous versions are available on request.